Job Description

Who We Are

We’re a company that values teamwork, problem-solving, and excellent customer service. We support businesses by helping them manage their payment systems and technology with reliable and responsive technical service.

The Opportunity

We’re looking for a Tech Level 1 Support Specialist —someone detail-oriented, reliable, and eager to learn. In this role, you’ll support our clients by helping them with basic technical issues related to payment terminals, software, and hardware. You’ll play a key part in ensuring their systems run smoothly.

You’ll be part of a fast-paced team where you’ll learn new technologies, build your technical skills, and contribute to our mission of providing outstanding support. This is a great entry-level opportunity for someone looking to grow in the tech industry.

What You’ll Do

• Respond to technical support requests from clients by phone, email, or video call.
• Help troubleshoot and resolve basic issues with point-of-sale (POS) systems, terminals, and related software.
• Assist with the setup and installation of payment hardware and software.
• Keep accurate records of support cases using our CRM system.
• Follow up with clients to ensure issues are fully resolved and they are satisfied.
• Work with teammates and partners to help resolve more complex problems.
• Provide excellent customer service and clear communication at all times.
• Stay organized and meet response time goals (SLAs).
• Recommend products or services based on customer needs.
• Help with other team tasks as needed.

What We’re Looking For

• Strong communication skills, both written and verbal.
• A willingness to learn and grow in a technical role.
• Ability to manage multiple tasks and prioritize under pressure.
• Comfortable using technology and learning new systems.
• A team player with a positive attitude and a proactive approach.
• Experience in customer service or technical support is a plus but not required.

Why Join Us

You’ll be part of a supportive team where your work matters. We offer training, room for growth, and a chance to build your career in tech. If you’re someone who enjoys solving problems and helping others, we’d love to hear from you.

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.

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