Job Description

About CryoFuture

CryoFuture is the largest network of biorepositories and the fastest-growing cryotransportation courier service in the U.S. With facilities in San Francisco Bay Area, Los Angeles, NJ/NY, Atlanta, Chicago, and Dallas, we are a tech-forward leader in cryostorage and transportation of frozen embryos, eggs, and sperm. Our expertise combines deep industry knowledge with cutting-edge techniques, ensuring the highest safety standards and exceptional service for fertility clinics and their patients.

Position Overview

We are looking for a Lab Operations Specialist / Customer Success Agent to join our growing team in Palisades Park, New Jersey. This role is crucial in ensuring the safe and efficient transport, storage, and inventory management of cryopreserved specimens while overseeing daily facility operations. You will be the face of CryoFuture, maintaining professional relationships with fertility clinics, patients, and third-party couriers while upholding the highest standards of compliance and quality assurance.

Key Responsibilities Operations & Inventory Management

• Maintain accurate inventory records and ensure seamless data entry in our electronic database.
• Manage and coordinate specimen shipments between fertility clinics, adhering to strict protocols.
• Oversee and track third-party courier shipments, ensuring compliance with handling and shipping guidelines.
• Conduct quality control checks and monitor cryogenic storage equipment, including liquid nitrogen tank maintenance.

Customer & Clinic Support

• Act as a liaison between patients, clinics, and couriers, providing clear and professional communication.
• Deliver exceptional customer service, ensuring client inquiries and concerns are addressed promptly.
• Uphold ASRM and FDA compliance while maintaining strict confidentiality of patient records (HIPAA).

Specimen Transportation & Facility Oversight

• Safely operate company vehicles for specimen transportation between facilities.
• Perform on-site facility operations, including cryogenic procedures and safety checks.

Who You Are

We’re seeking an individual who thrives in a fast-paced, high-stakes environment. You have exceptional attention to detail, the ability to prioritize time-sensitive tasks, and a strong sense of accountability. You’re comfortable handling delicate biological specimens and working within the regulated medical field. Strong communication and customer service skills are just as important as your ability to perform in a hands-on, operational setting.

Qualifications & Requirements

• Bachelor’s degree or relevant experience in the fertility, medical, or lab operations field.
• Minimum 1 year of laboratory experience (cryogenic or fertility-related preferred).
• Valid driver’s license and ability to operate company vehicles for clinic deliveries.
• Proficiency in lab equipment, Excel, CRM systems, and task management software.

Compensation & Benefits

At CryoFuture, we recognize the value of our team and offer a competitive salary along with an attractive benefits package:

• 401(k) Retirement Plan
• Medical, Dental, and Vision Coverage
• Free Lunch

Why CryoFuture?

At CryoFuture, innovation and excellence drive everything we do. As a leader in cryostorage and transportation, we offer a dynamic, high-impact work environment where you can make a real difference in the lives of patients undergoing fertility treatments. We are growing rapidly, and we want you to be part of this exciting journey.

If you’re ready to bring your expertise to a company that values integrity, innovation, security, and compassion, we’d love to hear from you.

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